Frequently Asked Questions
Have a look below for the answers to some questions most people have about what we do.
Have a question that isn't listed here? No worries! Just send an email to firstname.lastname@example.org or fill out our contact form at the bottom of the home page and we will get back to you ASAP!
Can I pick my favourite song to use for my video?
Yes, of course you can, but know that many social media platforms don't allow copyrighted music. Facebook and YouTube are two that will mute your entire video if they find copyrighted music on it.
This is why we provide copyright-free music on all videos! If you have a particular style of music you're looking for, please let us know and we can work to find something that will match your vision.
How long will it take?
Our availability varies week to week. However, we strive to have Real Estate videos back to our REALTOR® partners within 2 business days of the shoot. Corporate videos generally take 2 weeks to edit.
Have a deadline you need to meet? Let us know right away and we will do everything in our power to hit it!
How do you send the video when it's done?
All of our prices include a digital delivery (file transfer) in HD. Basically we send you a link and you just hit "Download!"
How can I pay?
We will require payment in full before we send you the final download link. However, we will make sure you're happy with the final video by sending you a screener link before sending the invoice!
We accept payment online via credit card or email transfer.